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Frequently Asked Questions

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Browser Questions What browser is supported? At this time, this application will only be supported by Microsoft's Internet Explorer. Browser must be Microsoft's Internet Explorer 4.0 or greater. How do I change the font size? In Internet Explorer, text size can be changed using the Text Size option under the View menu option. How do I change my font size if I'm using AOL? Under "My AOL" in the AOL Toolbar, select Preferences. Click on the WWW icon in the scrolling list on the left. On the right, click on Advanced Settings. A dialog box will appear with a collection of controls on the right and a column of options on the left. Select "Browser Display" on the left. You can now set the Text Size for more comfortable reading. Click the OK button in the Advanced Settings dialog box and then click the OK button in the Preferences dialog box. Security Questions How do I change my registration or login information? In order to change your registration information, you must be logged into the application. Visit Login to login to the application. To change your registration information, fill out the Change Registration form. You will be able to change your personal and/or security information. Any valid changes you make will be effective immediately. What if I forget my password? If you have forgotten your password, fill out the Forgotten Login form. You will be asked to enter your e-mail address. When we have found your registration record, we will e-mail your user name and password. What if I forget my user name? If you have forgotten your user name, fill out the Forgotten Login form. You will be asked to enter your e-mail address. When we have found your registration record, we will e-mail your user name and password. I had forgotten my password or user name and requested it be emailed to me. The link received via email will now not work. What do I do? Try going to TOOLS, and turning off the POP-UP Blocker. When accessing IC System's site, this must be turned off. Windows automatically remembers my password, and now it's been changed. How can I fix it? 1.) Double-click inside the form field where you normally enter your user name. This will bring up a dropdown list showing all your saved AutoComplete user names 2.) Point (not click) to the one you want to remove, so that it is highlighted, and then hit the Delete key. 3.) Click on yes when it asks "Do you want to delete this user name and password." Is the input registration data case sensitive? The registration data is case sensitive. For example, there is a distinction between CHERYL, Cheryl, or cheryl. You may enter your information in uppercase, lowercase, or mixed-case. Debt Entry Is it important to log off from debt entry? Yes. By properly logging off, you’ll be informed if you have entered debts, but not submitted them for processing. The collection process will not start until you Submit Debts for Processing. Will I receive acknowledgement that submitted debts have been received by I.C. System? Yes. You will receive your Account Placement Acknowledgement in the mail. When entering a debt, where should I type the debtor's middle initial? Type the middle initial after the debtor's First Name. I am no longer getting the confirmation page that debts were entered. Please make sure you have notified IC System of any e-mail address changes. If you need to find out what is currently set up, please contact client service. I made a mistake while keying the debt. Can I correct it myself? Please call Client Service at 800-685-0595. We can correct it for you. After I hit the 'submit' button am I able to make a change to any of the debt information? Yes, the next page asks you to review the information and you have the ability to hit the 'change' key. This brings you back to the previous entry page to make your changes. If you have already hit the 'confirm' button you are not able to change the information but you may call client services to make the necessary corrections. How long does it take a debt to be entered into the system? Once you enter a debt into our online site, the debt will automatically get submitted into collections. If you have any questions regarding the debt entered, please call client service at 800-685-0595. Payment Entry Is it important to log off from payment entry? Yes. By properly logging off, you’ll be informed if you have entered payment information, but not submitted it for updating. Accounts are not updated until you Submit Payments for Updating. How will I know that submitted payment information has been received by I.C. System? You will see the update in your monthly statement. To which account is a payment applied if multiple accounts exist for a debtor? If multiple accounts exist for a debtor, we always apply the payment to the account(s) the debtor specifies; if no specification, the payment is posted to the oldest account listed with I.C. System. Secure File Transfer Application When sending a file using the Secure File Transfer application will I get a confirmation page? Yes, you will see a File Transfer Confirmation Page, as well as a File ID Number. You may then print the page for your records. If you have any questions concerning this page, please call Client Service with the File ID Number.